F.A.Q.

What are my payment options?


We accept Visa, Mastercard, Discover, American Express and Paypal.


Can I pay by check or money order?


No.


Is your checkout process secure?


Yes. We have a high-grade 256 bit encryption, secure pages are encrypted before being transmitted over the Internet.



Can I place an order by phone?


Yes.  If you prefer to place an order by phone please call our packaging elves at 919-307-9635 Monday through Friday between 11am & 3pm CST. If we do not answer, please leave a message and we’ll get back to you as soon as we can.  Make sure to have the item number, product description and quantity you need available for easy reference when you call. We are not available to call you during weeknights or on weekends.


When will my order ship?


We ship most orders within 1-5 business days, but our shop is small so please excuse us if we become overwhelmed and must take a little longer.


How is my order shipped?


Most domestic U.S. packages are shipped via USPS Priority Mail. We ship from our warehouse in Chicago, Illinois, in the heart of the U.S.A. Depending on where you live, your package should arrive 1 to 3 days after we ship it. Your shipping charge is based on the weight of your order. Your exact shipping cost will be calculated during checkout.


International orders are handled on an address-by-address basis. Please submit your order and our magic shipping software will give you an estimate of your charges. If you want to discuss specifics about your shipping, please email us at weborders@ornamentea.com.






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